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6N4972 Airport Passenger Services QQI Level 6 Assignment Sample

QQI Level 6 Airport Passenger Services Assignment Example Ireland 

In this assignment sample we shall discuss Irish course programme of the 6N4972 Airport Passenger Services QQI Level 6. It shall cover the various learning outcomes in brief and assessment techniques used for the assessment of these learning outcomes in this assignment example.

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This QQI component of the course module have 15 credit value on the (NFQ) National Frameworks of Qualifications. The purpose of this course is to enable the learners with skills and knowledge to work successfully in airport passenger and develop the effective station management skills.

Course Title – Airport Passenger Services 

Award Type – Minor

Credit Value – 15

Code – 6N4972 

Level – 6

Learning Outcomes of the 6N4972 Airport Passenger Services QQI Level 6 Course

All the learning outcomes shall be assessed through a theory based examination and learner’s skills demonstration. Airline or airport passenger services includes the assistance of the passengers their luggage and boarding of flights. They are known as the passenger handling agents, airport customer service agents, airport information assistants.

We shall discuss the elements of check in procedures, examining the duties and responsibilities of an air traffic controller, problems faced by passengers, procedures to be followed in case of a fire emergency and transit or carriage of dangerous goods.

These are the following learning outcomes of 6N4972 Airport Passenger Services QQI Level 6 assignment activity :-

Identify with the Elements of Check in Procedures Before Boarding 

Learners can learn to identify with the check in procedures details and every other information just before the boarding.

They can understand the work of the airport passenger service assistant who is responsible for weighing luggages, dealing with the security related questions, allocation of seats, receiving flight information, assisting or escorting people, making announcements on the public address systems, checking of the boarding passes and directing passengers through security and departures.

This shall include the pre flight check in duties and manual check for the different categories of passengers. They also ensure the health and safety procedures for the passengers.

Learners needs to actively engage themselves to understand the check in duties and procedures. They need to demonstrate skills to assess a wide range of practical based learning outcomes.

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Examining the Duties and Responsibilities of the Air Traffic Controller 

The learners after the successful completion and delivery of this course programme shall be able to examine the specific duties and responsibilities of the Air Traffic Controller. He is responsible for directing airplanes and helicopters in the air to ensure a safe landing through plane alerts and ensuring safe distance of planes in the air by identifying potential problems.

They monitor the movement of aircraft using a radar and checking the traffic patterns to manage the routes. They are responsible for an aircraft safety and efficiency by providing wheather updates to the pilots.

There are many other such duties and responsibilities of an Air Traffic Controller that needs to be examined and studied by learners which shall be questioned in their theory based examination for the assessment purposes.

Exploring Ways to Identify and Deal with the Problems Faced by the Passengers

Learners through self exploration study can identify and examine the various problems or issues faced by the passengers during their journey and while boarding of the flights.

There are people with the heart ailments, respiratory infections, parasite infestation, phobia of flying, jet lag, altitude sickness and air rage problems faced by the passengers on flight. Some of the other common problems are theft of baggage, flight delays and cancellation, uncomfortable seats, hidden charges and rude behavior of the airline employees etc.

The learners with demonstration of personal and communication skills can identify the problems and ways to deal with the issues faced by the passengers.

Explaining the Classification of Fire and Procedures to be Followed After the Discovery  of Fire

On a flight when a fire accident occurs it is usually classified into the four categories of flammable liquids, electrical equipments and flammable metals. Fire is divided into A,B,C,D classification of fires where A and C are common fires occurring inside the flights and cabin crew needs to appropriately choose the fire extinguisher for the same.

After the discovery of any such fire on board the different type of fire extinguishers can be used for different category of fire and it’s capacity. The different types of fire extinguishers used are :-

  • Halon used for Class A,B and C fires.
  • Carbon dioxide for Class B and C fires.
  • Dry Powder for Class D fires.
  • Dry Chemicals for Class A,B and C fires.
  • Water Solutions for Class A fires.

Learners can demonstrate their skills and critical thinking ability whenever such a situation arises onboard flight. His thinking capacity and spontaneousness will be questioned here.

Identifying the Categories, Classifications and Regulations of Dangerous Goods on Carriage 

Dangerous goods are the items that can endanger the safety of the aircrafts or persons on board the aircraft. They are restricted, dangerous and hazardous goods and cargo. The International Civil Aviation Organization or local Civil Aviation Authority Registration governs the carriage on board.

The IATA Dangerous Goods Regulations is meant for shipping dangerous goods by air and by the only standard recognized airlines. Such dangerous goods must be classified into Class 1 Explosives, Class 2 Gases, Class 3 Flammable Liquids, Class 4 Flammable Solid, Class 5 Oxidizer, Class 6 Poison or Toxic, Class 7 Radioactive Materials, Class 8 Miscellaneous Hazardous Materials and Lithium Batteries.

Learners can be asked questions in the examination related to the dangerous goods classification and regulations governing them.

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Assessment Techniques of the 6N4972 Airport Passenger Services QQI Level 6 Course

To display the skills, competence, efficiency and knowledge of learners and analyse that whether they have achieved their learning outcomes.

The learning assessments needs to be undertaken by the learners.

The all learning outcomes must be assessed and achieved with the help of a minimum intended module learning outcomes set out in the validated programme.

The assessor devises the various assessment instruments which needs to be in consistent with the QQI’s assessment requirements.

Assessment Evaluation

Skills Demonstration60%

Theory Examination40%

  • Skills Demonstration requires a learner to complete the range of tasks or activities demonstrating series of skills of learners. It is a practical based learning outcome which includes practical skills and knowledge.
  • Theory Examination shows the ability of a learner to recall his knowledge and skills within a set period of time and application of specific theory and knowledge.

Grading System




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The above-written assignment example is based on the Irish course module of 6N4972 Airport Passenger Services QQI Level 6.

Airline Operations QQI Level 5, Airline Studies QQI Level 5, Tourism, Travel and Airline Studies QQI Level 5, Travel and Tourism Management QQI Level 7 and 8 students can benefit from reading such assignment samples help based on the aviation sector.

We have SNA level 6 assignment sample, learner record samples, reflective journal writing sample, work experience diary and childcare assignments available on our Irish website.

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